Refund Policy

Product prices exclude shipping, import duties, taxes, customs fees and destination charges. Shipping is quoted separately based on the destination and package details and must be paid before dispatch.

30-Day Returns

Our 30-day money-back guarantee applies only to unused, uninstalled standard stock products in their original packaging. Please contact us within 30 days of delivery and obtain approval before returning an item.

Configured and Custom Products

Products that have been configured, programmed, assembled or made for a project are not eligible for return due to a change of mind, except where required by applicable law or where the product has a verified defect.

Damage, Defects or Incorrect Items

Please contact us at [email protected] as soon as possible, preferably within 7 days of delivery, with your order number, product model and clear photos or video. We will review the case and arrange a repair, replacement or refund where appropriate.

Return Shipping and Other Charges

For change-of-mind returns, the customer is responsible for return shipping and any related duties, taxes, customs fees or destination charges. Separately quoted shipping is non-refundable. If the issue is caused by a verified defect, transit damage or an incorrect shipment, we will determine the appropriate remedy and cost responsibility after review.

Refunds

After we receive and inspect the returned product, any approved refund will be issued to the original payment method. Refunds generally cover the eligible product amount only, unless applicable law requires otherwise or the issue was caused by us.

How to Request a Return

Email [email protected] with your order number, product model, reason for return and relevant photos. Once approved, we will provide the return address and instructions.

This policy does not limit any non-waivable rights under applicable law.